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1. BOMGAR JUMP CLIENT PORT NUMBERS HOW TO
2. BOMGAR JUMP CLIENT PORT NUMBERS INSTALL
3. BOMGAR JUMP CLIENT PORT NUMBERS PRO

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BOMGAR JUMP CLIENT PORT NUMBERS PRO

Someone should be contacting you about the issue. I've also been in contact with our support group. So, while you may want to do this, it won't affect the speed during the support session. This only changes the resolution to which they are converted when downloaded from the Bomgar Box post session. The customer must create an Admin case to request the Log File Retrieval Service, and include the information about the steps completed above. Here, you're suggesting changing the resolution for the Session Recordings. Digital print workflow automation software for job estimating, costing, tracking and billing. This means configuring ports 80 & 443 for outbound TCP access. This was set very high at 1024x768, so I lowered this to 640x480. Jason W wrote: I don't see an area to change the setting for the graphics sent during remote session, but I did see a setting for the recording session resolution.

BOMGAR JUMP CLIENT PORT NUMBERS INSTALL

Uninstall existing versions of the Bomgar Automatic Elevation Service Uninstall existing versions of the Bomgar Jump Client Install the Bomgar Automatic Elevation Service Choose the installer for the Bomgar Jump Client, based on the OS. This would really cut down on the data transfered during the session. Bomgar Jump Client 16.2.5 A cross-platform remote support client with chat and screen sharing features.

BOMGAR JUMP CLIENT PORT NUMBERS HOW TO

The video in this link will show you how to do that:Īlternatively, you could perform the support session using the Command Shell. If you're running Bomgar 10.2<, you'll be able to select a Low Bandwidth Screen Sharing performance option, which will change all the colors to grey scale.

The next time you log in to offer support, click on the performance button. Gregg's suggestion is a good one, and you can change that within the Bomgar rep console. It sounds as if the slowness may be due to the end-user's connection.